Frequently Asked Questions

1. What is included in the rent?

   The following is included in the rent:

   • Utilities, Electricity: 220V / 50 cycles (transformers available)
   • Furniture and fittings
   • Fully equipped Western-style kitchen
   • Complete house-pack items (crockery, cutlery, basic cooking utensils)
   • Two telephone lines with direct dial IDD facilities
   • Cable television
   • Daily Housekeeping services and twice-weekly linen change
   • 24-hour maintenance and security
   • 24-hour Concierge
   • Designated car parking space
2. Do you have recreational facilities for children?

   The children’s play area is a dedicated area for youngsters. This area provides a range of activities and fun for all the children, ranging from story-telling to art and craft. Our dedicated team will ensure the comfort and safety of your children while in their care. In addition, we also have an outdoor area with a sand pit, slides and swings.

3. Do you have a maid’s room in the apartment?

   There is no maid’s room in any of the apartments. However, we can provide you with an interconnecting apartment at an additional cost.

4. Is there a place to park a car?

   We offer a dedicated car parking space on a complimentary basis for every apartment.

5. Do you have health club facilities?

   Yes; special rates apply to residents only. Club Oasis has a fully equipped fitness centre, spa and recreational facilities.

6. Do you offer baby cots or extra beds?

   We provide baby cots, as required, at an additional charge. Any extra bed requirements are also subject to additional charges.

7. What are the features and amenities provided in Grand Hyatt Residences?
   • Fully furnished and centrally air-conditioned
   • High-definition televisions in two- bedroom and three-bedroom apartments
   • A DVD player
   • Functional workstation offering access to broadband connectivity for high-speed Internet access
   • One telephone line with local and international dialling, and voice messaging facilities
   • Spacious kitchen equipped with refrigerator, electric cook top and oven, microwave, toaster, coffee-maker, electric kettle, dishwasher, personal washing machine cum spin drier, chinaware, silverware, glassware and basic cooking utensils
   • Bedrooms with ample wardrobe and storage space; some bathrooms have separate shower and bath areas as well as walk-in wardrobes
   • Some apartments also have verandas or patios
8. What are the services available?

   In addition to the services available through the hotel, the Residences enjoy the following:

   • Welcome kit and city guide
   • Dedicated Concierge
   • Dedicated swimming pool
   • Children’s play area with special activities such as arts and craft, story-telling, indoor games etc
   • Baby-sitting
   • Doctor on call
   • 24-hour security
   • International standard emergency and security systems installed on each floor
   • Daily housekeeping and twice-weekly linen change
   • Private lobby and designated underground car parking
   • Delivery of groceries, vegetables, meats and other products from the Gourmet Store, as well as provision items
   • Home delivery from Grand Hyatt Mumbai’s speciality restaurants
   • Convenient access to the hotel’s restaurants, Business Centre, Fitness Centre & Spa and shopping plaza
   • English daily and financial newspaper
9. Do you allow pets in the apartment?

   Pets are not permitted in the apartments.

10. Can we redeem Gold Passport points or air miles at Grand Hyatt Residences?

    The residences are not included in any of the Frequent Flyer or Gold Passport programmes.

11. Are there any schools nearby?

    The American School of Bombay and the Dhirubhai Ambani International School are located just 10 minutes from the complex.